24-Hour Cancellation and Rescheduling Policy
Regardless of circumstances, The Vocal Academy operates a 24 Hour Cancellation Policy. Private lessons not cancelled or rescheduled at least 24 hours before start time will be charged full rate.
The option to reschedule before 24 hours commences is available to everybody, in the Booking Confirmation Email.
It is the responsibility of the client to reschedule appointments and not the responsibility of the Studio. If for some reason the client is unable to manage this operation it is their responsibility to let the studio know in good time that the class needs to be Rescheduled.
If you are Registered via the website you can reschedule lessons by logging in.
If cancelled prior to 24 hours it is the studio policy to credit that fee against the next lesson.
When making a Booking at The Vocal Academy you are in fact booking the teacher for their time. Please respect our livelihoods.
Prepaid Lesson Fees
Bookings will be made once payment is received.
Accepted payment methods: Paypal, Stripe cheque or cash. In the event of a late cancellation or rescheduling (less than 24 hours notice) or a no-show, the prepaid lesson fee will be forfeited.
The cost of a lesson at The Vocal Academy is either €28 or €25. School Term Packages are all purchased with a generous discount. The terms of these packages mean that classes must be taken during that same School Term. The only addendum to this is if a class has been rescheduled by the teacher then the class can be rescheduled at a time outside of that school term. Or by prior agreement with the teacher.
School Term Packages are sold including these discounts in good faith.
Lesson fees paid in advance are always redeemable (before their expiry date) but not refundable or transferable.
If a prepaid lesson is “early” cancelled before the 24 hour cancellation deadline, a lesson credit will be issued to the client that may be applied to a future booking, so long as it is used up before its expiry date (see below.)
All prepaid lesson fees have a date when they expire:
- Lesson Series & Individual Lessons: 6 months from purchase
- Gift certificates for a Lesson Amount: 1 year from purchase
(Gift cards for a Euro amount have no expiry date)
- School Term Packages must be used by the end of that School Term
If the teacher needs to cancel a lesson, a make-up lesson may be booked at a time that is available. If the student is unable to attend the lesson is forfeit.
Given the nature of our business it can occasionally happen that a teacher may need to cancel the lesson in order to attend an Educational Event or perform at a funeral, wedding, etc. Generally where it is known well in advance. Notice will be given or in some circumstances there will be no classes booked on that day.
Holiday Lessons Are Not Automatically Cancelled
Prior notice will be given when The Vocal Academy is closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.
If you wish to move or cancel your lesson due to a holiday, please see the 24-Hour Cancellation or Rescheduling Policy.
If you arrive late, your lesson will still end at the scheduled time. This loss of time will not be made up at another time. If you arrive on time but the previous lesson runs late, you will be given your full allotted time. Please be on time, but try not to arrive any more than 5 minutes before your scheduled lesson to limit disruption of the previous lesson.
All teaching time ends 3-5 minutes before the end of the session to allow for turn-around time between clients.
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