24-Hour Cancellation and Rescheduling Policy
Regardless of circumstances, private lessons not cancelled or rescheduled at least 24 hours before start time will be charged full rate.
Bookings may be officially cancelled via email at firstname.lastname@example.org
If cancelled prior to 24 Hours it is the studio policy to credit that fee against the next lesson.
Prepaid Lesson Fees
Bookings will be made once payment is received.
Accepted payment methods: Paypal, or cash. In the event of a late cancellation or rescheduling (less than 24 hours notice) or a no-show, the prepaid lesson fee will be forfeited.
Lesson fees paid in advance are always redeemable (before their expiry date) but not refundable or transferable.
If a prepaid lesson is “early” cancelled before the 24 hour cancellation deadline, a lesson credit will be issued to the client that may be applied to a future booking, so long as it is used up before its expiry date (see below.)
All prepaid lesson fees have a date when they expire:
• Lesson Series & Individual Lessons: 6 months from purchase
• Gift certificates for a Lesson Amount: 1 year from purchase
(Gift cards for a Euro amount have no expiry date)
If the teacher needs to cancel a lesson, a make-up lesson may be booked at a time that is mutually convenient.
Holiday Lessons Are Not Automatically Cancelled
Prior notice will be given when The Vocal Academy is closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.
If you wish to move or cancel your lesson due to a holiday, please see the 24-Hour Cancellation or Rescheduling Policy.
If you arrive late, your lesson will still end at the scheduled time. This loss of time will not be made up at another time. If you arrive on time but the previous lesson runs late, you will be given your full allotted time. Please be on time, but try not to arrive any more than 5 minutes before your scheduled lesson to limit disruption of the previous lesson.
All teaching time ends 3-5 minutes before the end of the session to allow for turn-around time between clients.